Optimal solution for small and big firms is organization of courses in the firm’s premises.
Business Writing & E-mails
- Email expressions
- Email abbreviations
- Making Telephone Arrangements
- Making appointments. Leaving and taking messages
- Asking to speak to someone
- Closing the conversation
- Changing arrangements
- Meetings
- Opening the meeting
- Inviting people to speak
- Making your point
- Agreeing
- Disagreeing
- Hedging
- Agreement,consensus or compromise?
- Concluding
- Presentations
- Key phrases: introduction
- Rapport with the audience
- Key phrases: closing and dealing with questions
- Travelling on business
- Negotiations
- Preparing to negotiate
- Negotiating scenario
- Win-win
- Probing
- Confrontation
- Deadlock and mediators
- Checking the deal
- Contracts
- Orders
- Complaints
- Job Interview
- Small Talk
